Question 1

How does the purchase of electronic motorway vignettes work?

Accepted Answer

First, select the country for which you would like to purchase an electronic motorway vignette, either from the main menu or directly on the homepage. You will then enter your vehicle details, choose the vignette validity period and complete your order. The entire process takes place online and usually only takes a few minutes.

Question 2

When can I start using roads that require a valid motorway vignette after payment?

Accepted Answer

You may start using roads that require a valid motorway vignette only once the vignette has been successfully registered and activated. We will inform you about the activation by a separate email. If you selected a future start date during the order process, the vignette will become active on that date.

Question 3

What should I do if I have not received my order confirmation?

Accepted Answer

Your order confirmation is usually sent shortly after the purchase has been completed. If you cannot find it in your inbox, we recommend checking your Spam or Promotions folder as well. If the confirmation still has not arrived, please contact our customer support team, which will help you verify the status of your order.

Question 4

How can I check the validity of my electronic motorway vignette?

Accepted Answer

You will receive confirmation of the successful registration of your motorway vignette by email once it has been activated. In most countries, the validity of the vignette can also be checked later through the official issuer’s online system. However, the verification process may vary depending on the country.

Question 5

I noticed an error in the vehicle registration number or other details. Can they be changed?

Accepted Answer

The possibility of correcting a vehicle registration number or other details depends on the rules of the specific country and the motorway vignette issuer. In some cases, changes can be made, while in others the scope of modifications may be limited or not possible at all. We therefore strongly recommend carefully reviewing all entered information before submitting your order.

Question 6

In which countries are electronic motorway vignettes required?

Accepted Answer

Electronic motorway vignettes are used in a number of European countries. These include, for example, Czechia, Slovakia, Hungary, Romania, Bulgaria, Switzerland and Slovenia. However, the specific rules, the roads requiring a valid motorway vignette and the conditions for their use may vary from country to country.

Question 7

How will I know when my motorway vignette is about to expire?

Accepted Answer

Information about the validity period of your motorway vignette is included in the confirmation email sent after registration. If you have also requested a reminder about the upcoming expiry of your vignette during the ordering process, we will send you a notification email in advance.

Question 8

Which payment methods can I use when purchasing a motorway vignette?

Accepted Answer

When purchasing an electronic motorway vignette, you can choose from several payment methods. Supported options include payment cards, bank transfers, QR payments and selected digital wallets such as Apple Pay and Google Pay. Available payment methods may vary depending on the country or type of order.

Question 9

Do I need to print anything after purchasing an electronic motorway vignette?

Accepted Answer

In most cases, there is no need to print anything. The electronic motorway vignette is recorded in the system of the relevant issuer and linked to the vehicle registration number. However, we recommend keeping the registration confirmation that we send to you by email.

Question 10

What is included in the order price?

Accepted Answer

The order price includes the time fee set by the relevant issuer and a service fee for services related to processing the order. The exact price is always displayed before the order is completed.

Question 11

Are you an official government seller of motorway vignettes?

Accepted Answer

No. This website is not an official issuer of motorway vignettes. Its purpose is to provide a convenient and user-friendly way to register motorway vignettes for different countries, offer customer support in multiple languages, various payment options and other related services. A service fee is charged for these services.

Republic of Bulgaria